As our pieces are individually handmade to order, cancellations and returns are not normally accepted once production has begun. Bespoke or personalised pieces cannot be returned unless they are faulty or damaged.

Please review all dimensions, materials and specifications carefully before confirming your order. This does not affect your statutory rights.

Many of our pieces are made to order and can be adapted to suit the proportions of your space. Depending on the design, this may include adjustments to the width, depth or height.

Please contact us with your preferred dimensions before ordering. We will confirm what is technically possible and provide a quotation for any bespoke changes.

We take care to ensure every piece is properly protected and transported by an appropriate delivery service. Please inspect your order upon arrival and notify the delivery team of any visible damage before accepting the item where possible.

Any damage, missing items or delivery concerns should be reported to us promptly, with clear photographs of the piece, packaging and any affected areas. We will review the issue and work with you and the delivery provider to determine the most appropriate resolution.

For orders delivered outside the UK, customs duties, import taxes and local handling charges may apply.

Please contact us before placing an order so that we can review the delivery requirements and provide an accurate quotation.

Customers are responsible for any applicable customs duties, import taxes or local charges.

All of our homeware and furniture pieces are handmade to order. Estimated lead times will be shown on the relevant product page and may vary depending on the item, materials and current workshop schedule.

Once your order is complete and ready to leave our workshop, it will be sent using an appropriate tracked delivery service. Tracking details will be shared with you by email following dispatch.

International delivery is available for selected homeware items, with delivery times varying by destination.

For larger furniture pieces, particularly international orders, please contact us before placing your order so that we can review the delivery requirements and provide an accurate quotation.